Refund and Return Policy

Customers may request a return within 7 days of receiving the order, provided the item meets all return conditions described below.

For customized, personalized, engraved, resized, or specially manufactured jewellery, returns may not be accepted unless the item is defective or was supplied incorrectly by us.

To be eligible for a return:

• The item must be unused and unworn.
• The item must be returned in its original condition and packaging.
• All tags, certificates, receipts, invoices, and accompanying documentation must be included.
• The product must not have been altered, resized, repaired, engraved, polished, or otherwise modified after delivery.
• The customer must provide valid proof of purchase.
• The return request must be made within the applicable return period.

We reserve the right to reject a return if the item shows signs of wear, damage, alteration, or use.

If you receive an item that is damaged, defective, or different from the item you ordered, please contact us as soon as possible after delivery.

We may request photographs or videos of the item and its packaging to assess the issue.

Where the problem is confirmed to be our responsibility, we may offer an appropriate resolution, which may include:

• Replacement of the item;
• Repair, where appropriate; or
• Refund, subject to the circumstances.

Customized and made-to-order jewellery requires special consideration.

Items manufactured according to a customer's specific design, measurements, specifications, engraving, or customization are generally not eligible for return simply because the customer changes their mind.

If a customized item has a manufacturing defect or does not conform to the agreed specifications, please contact us so that we can review the matter and provide an appropriate resolution.

Once a returned item has been received and inspected, we will notify you whether the return has been approved.

If approved, the refund will be processed using the original payment method where reasonably possible.

The time required for the refund to appear in your account may depend on the payment provider or financial institution.

• Customized or personalized jewellery;
• Made-to-order jewellery;
• Items that have been worn or damaged after delivery;
• Items that have been resized, altered, engraved, repaired, or modified;
• Items returned without the required documentation or proof of purchase;
• Items returned after the applicable return period;
• Items where the original packaging or certificates have been lost or damaged.

Products purchased during a sale or promotional campaign may be subject to different return or refund conditions.

Any special conditions applicable to a promotional item will be communicated at the time of purchase.

If an eligible item is defective or incorrectly supplied, we may offer an exchange for the same or an equivalent item, subject to availability.

Exchanges are subject to inspection and approval.

To request a return or report a problem with your order, contact us at:

Please provide:

• Your name;
• Order number or receipt;
• Date of purchase;
• Description of the issue;
• Photographs or videos where applicable.

Our team will review your request and provide instructions for the next steps.

Because jewellery is a high-value product, every return is subject to inspection and verification before a refund or exchange is approved.

Nothing in this policy is intended to limit any rights that cannot legally be excluded under applicable law.

If you have any questions regarding our Refund and Return Policy, please contact us: